Frequently Asked Questions
1. How long are shipping times?
Your products will ship within 1 to 5 days of you placing your order, and then take 10 to 30 days(time differs from countries) to reach your doorstep. Most of the products are shipped separately, but delivery times are similar. Delays beyond our control such as customs and postal service.
2.What's your return policy?
Tell us what is wrong, send a pic along, and we will give you your money back in full. If the case is wrong colors/ damage please contact our email on firstname.lastname@example.org.
3. Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders can get sent out before we can't process the cancelation. So if you cancel your order but still receive the package, then please contact our email on email@example.com.
4. What happens if I receive the wrong item?
If there's an issue with your order- If it's the wrong size, wrong color, defective or otherwise not exactly what you wanted. We will start the process to provide the right product. Please contact our email on firstname.lastname@example.org.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.